Return & Refund Policy
Effective Date: [May 19, 2025]
At Care & It, each item is made with love—especially for you and your pet. Because many of our products are custom-made, please read our refund and return policy carefully.
🐾 Custom Orders Are Final Sale
Due to the personalized nature of our products (e.g., items featuring your pet's photo or name), we do not accept returns or refunds on custom orders, unless the item arrives damaged or with a production error.
📦 Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’re happy to make it right!
Please contact us within 7 days of receiving your item, and include:
- Your order number
- A clear photo of the issue
- A brief description
We’ll review your claim and either send a replacement or offer a refund.
📧 Email: [Your customer service email]
❌ What’s Not Eligible for Refunds
We cannot offer refunds or exchanges for:
- Orders with incorrect custom info submitted by the customer
- Slight color or design variations due to hand-drawn artwork
- Delays caused by shipping carriers or customs
- Products received over 30 days ago
💳 Refund Processing
Once your return is approved (when applicable), your refund will be processed to your original payment method within 5–10 business days.
💰Our Promise: Price Protection, Because We Care
At Care & It, we believe in treating our customers like family—furry friends included. If you purchase one of our products and notice a price drop within 30 days due to a sale or promotion, don’t worry—we’ve got you covered! Just send us a quick message with your order number, and we’ll happily refund you the difference.
Because when we say we care, we mean it. 🐾💛
📍 Still Have Questions?
We’re here to help!
Email us anytime: [support@careandit.com]
Thank you for supporting a small business that truly cares about pets and the people who love them. 🐶🐾
