Terms of Service

Effective Date: [ May 19, 2025]

Welcome to Care & It! These Terms of Service govern your use of our website and services. By visiting our site or placing an order, you agree to the following terms.

1. Overview

This website is operated by Care & It Co., Limited. Throughout the site, “we,” “us,” and “our” refer to Care & It. By using our site, you agree to be bound by these Terms.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old or have permission from a guardian.
  • You will not use our products or services for any illegal or unauthorized purpose.

Any breach of these terms may result in termination of your access to our services.

3. Custom Products

Many of our items are custom-made based on your submitted images or information. By placing a custom order, you agree to:

  • Provide accurate images and customization details
  • Understand that personalized items may have slight variations
  • Acknowledge that custom products are non-refundable unless damaged or incorrect

4. Product Availability & Pricing

We do our best to keep product info up-to-date, but:

  • We may change or discontinue items without notice
  • Prices may change at any time
  • All prices are listed in USD unless stated otherwise

We reserve the right to refuse any order at our sole discretion.

5. Shipping & Delivery

  • Delivery times are estimates and may vary based on your location
  • We are not responsible for delays due to customs, holidays, or shipping carriers
  • You are responsible for providing accurate shipping information

6. Returns & Refunds

Custom-made items are generally non-refundable. For eligible returns (e.g., defective or incorrect items), please contact us within 7 days of receiving your order.

View our full [Refund Policy] for more details.

7. User Comments & Submissions

If you submit reviews, photos, or other content:

  • You grant us the right to use it on our website or social media
  • You agree your content does not violate any third-party rights

We reserve the right to remove content we find inappropriate or offensive.

8. Personal Information

Your submission of personal information is governed by our [Privacy Policy].

9. Third-Party Tools & Links

Our site may contain links or tools from third parties (e.g., payment providers). We are not responsible for their content or practices. Use them at your own discretion.

10. Changes to Terms

We may update these Terms at any time. The most current version will always be available on this page. Your continued use of the site means you accept any updates.

11. Contact Us

Questions? We’re here to help.
📩 Email: [support@careandit.com]
📍 Company: Care & It Co., Limited

Thank you for trusting Care & It — where pets are more than just pets, they’re family.